Responsible Gambling at Neo Spin

Neo Spin is committed to providing a safe and enjoyable gaming environment for all players. We believe that gambling should remain a form of entertainment, never a source of stress or financial difficulty. This page outlines the tools and resources available to help you stay in control.

Our Commitment

We take responsible gambling seriously and encourage every player to gamble within their means. Our platform is designed to support healthy gaming habits through various self-regulation tools and protective measures.

Tools to Help You Stay in Control

Neo Spin offers several features that allow you to manage your gaming activity:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — control the maximum amount you are willing to lose within a set period
• Wagering limits — restrict the total amount you can wager
• Session time limits — receive reminders or automatic logouts after a specified duration
• Cooling-off periods — take a short break from gambling activity
• Self-exclusion — temporarily or permanently block access to your account

Recognising Problem Gambling

It is important to be aware of warning signs that gambling may be becoming a problem. Ask yourself the following questions:

• Do you spend more money or time gambling than you can afford?
• Do you chase losses in an attempt to win back money?
• Has gambling affected your relationships or daily responsibilities?
• Do you feel anxious, irritable, or restless when not gambling?
• Do you borrow money or sell possessions to fund gambling?
• Do you hide your gambling activity from others?

If you answered yes to any of these questions, we encourage you to seek support.

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Self-Exclusion Options

Option	Duration	Description
Cooling-off period	24 hours to 30 days	Temporary break from all gambling activity
Short-term exclusion	1 to 6 months	Account access is suspended for the chosen period
Long-term exclusion	6 months or more	Extended suspension with no early reversal
Permanent exclusion	Indefinite	Account is permanently closed

Protection of Minors

Gambling is strictly prohibited for individuals under the legal gambling age. Neo Spin implements age verification procedures to prevent underage access. We recommend that parents and guardians use parental control software to restrict access to gambling websites on shared devices.

External Support Resources

If you or someone you know is struggling with problem gambling, professional help is available. The following organisations offer free, confidential support:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

Contact Our Support Team

If you need assistance with any responsible gambling tools or wish to discuss your options, our customer support team is available to help. Reach out through the contact options available on our website at any time. We are here to ensure your experience at Neo Spin remains safe and enjoyable.